JUST INThe 2025 Ecommerce Trends Report

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The 2025 Ecommerce Trends Report

The Path Forward

The CPG shopping landscape is undergoing a profound transformation, driven by omnichannel strategies and increasing reliance on digital tools. While online and in-store experiences blend seamlessly, a clear generational divide emerges: 18-34-year-olds are leading the shift toward a fully-digital ecosystem, with inflation simultaneously reshaping spending habits and heightening price sensitivity.

Social media platforms and digital discovery channels have become critical touchpoints, particularly for younger shoppers who increasingly see the online world as their primary retail arena. Convenience, mobile-first experiences, and seamless transitions between discovery, selection, and purchase define today's consumer journey.

For brands and retailers, success requires investing in data-driven strategies, optimizing mobile experiences, and integrating seamless digital-to-cart functionality. Those who prioritize these areas will capture both attention and loyalty as retail enters an entirely new era of digital transformation.

The good news? We can help you with all of that. Together, we can crush your 2025 goals!

Methodology: SmartCommerce conducted a quantitative survey between August 14-15, 2024 with a national sample and collected 600 responses (n=600). Respondents were required to be between the ages of 18-99. The respondents identified as 389 women and 211 men. Fifty-percent of respondents live in suburban areas, while 25% live in rural areas, and 25% live in urban areas. Responses were collected via a polling software that offers non-cash incentives to survey participants.

Want to know more? Want to add questions for our next survey? Contact us at sales@smartcommerce.com.